How to troubleshoot connecting your calendars

We understand how frustrating it is when things don't work properly the first time. We want Year Glance to be a great product and experience to help you plan well.

If you are having trouble connecting your calendars, then here are a few things to check first.

Browsers

Year Glance works on most modern browsers. We regularly test Year Glance on Google Chrome, Microsoft Edge, Mozilla Firefox and Apple Safari. Google Chrome is our preferred browser of choice. Make sure your browser is up to date. If you are receiving the error across multiple browsers, then we're here to help. If the error is happening on one browser, then read on!

Browser refresh and caching

Sometimes websites do some weird things with storage, cookies and files. To start with, refresh your browser. If in doubt, clear your browser cache and try again.

https://kinsta.com/knowledgebase/how-to-clear-browser-cache/

Third party cookies

To retrieve data from your calendars, third party cookies needs to be enabled. Double check this in your browser settings.

https://www.wikihow.com/Enable-Cookies-in-Your-Internet-Web-Browser

Google Calendar & Microsoft Calendar permissions

Also to retrieve data from your calendars, you need to authorise permission for Google Calendar / Microsoft Calendar. This happens the very first time you connect a calendar to Year Glance. 

If you work in an organisation, your IT may have disabled third party app permissions. Please speak with your IT department to allow access to Year Glance.

If you are unsure if permission has been given or if you wish to clear permission to Year Glance (third party app/client), use these instructional links:

Google Calendar

Microsoft Calendar

Plugins and extensions

We have found that sometimes browser extensions or plugins can interfere with Year Glance functioning properly. This can be frustrating, but it might be worth switching extensions off or testing in another browser to see if this fixes your connection problem.

HELP! I'm still having problems!

1. Testing in another browser or device can sometimes do the trick.
2. Log out of your calendar accounts in Year Glance and log out of Year Glance. Try logging back into both.
3. Reach out to our support team in our Live Chat. It really helps to provide details like browser and OS, a screenshot, and you get a gold star if you send a Loom (or other screen capture) video to help us troubleshoot your problem further.